Resume

Resume

I am a technical writer and content strategist who has successfully improved documentation processes, managed intranet platforms, and created standard operating procedures that boost both security and efficiency. I specialize in creating accessible documentation, engaging tutorials, and learning resources that demystify complex technologies. I'm proficient with software tools and frameworks like Vercel, React, Netlify, Next.js, and more.

Skills

Experience

Technical Writer (Community Education and Outreach)

Collab.Land (Abridged Inc.) (2022 - 2024)

  • Led user education initiatives for the Collab.Land ecosystem, creating developer resources, high-quality documentation, and interactive guides tailored to Web3 audiences.

  • Collaborated with cross-functional teams to document new features and provide up-to-date developer support.

  • Managed documentation on GitHub with version control, deploying updates on Docusaurus, and maintaining FAQs, tutorials, and troubleshooting resources to improve usability.

  • Contributed to the community knowledge base, including tutorials, how-to video guides, and troubleshooting tips.

  • Reduced support ticket volume by 36% through proactive educational resources, including a searchable FAQ and troubleshooting guide accessible through Discord.

Technical Writer (Content Director)

Bankless Academy (2022)

  • Directed the content strategy for Bankless Academy, an educational platform focused on DeFi and blockchain fundamentals.

  • Partnered with subject matter experts, designers, and community contributors to produce high-quality, developer-friendly educational content.

  • Developed consistent content guidelines to support cohesive messaging across interactive modules, blog posts, and tutorials.

Mathematics Teacher

San Diego Unified School District (2016 - 2022)

  • Translated complex mathematical concepts into digestible content, using technical skills and teaching expertise to support diverse learning needs.

  • Created gamified learning experiences through platforms like ClassCraft, integrating tools like Desmos for real-time interactive simulations.

  • Fostered reflective learning habits in students, blending technical content with mindfulness practices to develop metacognitive skills.

Technical Support Specialist (Student)

Rady School of Management, UCSD (2010 - 2012)

  • Diagnosed and resolved technical issues for students.

  • Recorded and edited class sessions to produce high quality recordings of business management classes.

  • Provided direct technical support and customer service, escalating complex problems as needed.

Projects

TableTop.xyz

Community founder of /tabletop on Farcaster and builder of TableTop.xyz, a cross-platform app for creating, managing, and tracking board game plays and stats. Built with TypeScript in Next.js, leveraging PostgreSQL (Supabase) and Privy for Farcaster login. - https://tabletop.xyz

Skills: TypeScript, React, Nextjs, Nodejs, Vercel, Git, Supabase, Farcaster Frames, RegEx, GitHub, Privy, PostgreSQL, Web Development

Daily Reflections

Daily reflections on recovery and sobriety in Discord. - https://github.com/iSpeakNerd/demo-aa-daily-reflections

Skills: TypeScript, GitHub, Discord, Supabase, PostgreSQL, Netlify, Cron jobs, Nodejs, Markdown, RegEx

Portfolio Site

My resume + portfolio static Jekyll site built on Docker-containerized Ruby with Liquid templates for scripted insertion of YAML data into Markdown pages. Deployed on Netlify for CI/CD. - https://glennlaursen.tech

Skills: Ruby, GitHub, Netlify, Jekyll, Markdown, Docker, Liquid, Static Site Generator, YAML, HTML, SCSS, CSS, Web Development

Boring Security

The Boring Security DAO is a not-for-profit public good with a mission to educate people on what they can do to remain safe online. I write articles and host educational classes to keep people safe online. - https://boringsecurity.com

Skills: Discord, Security, Online Safety, Education, Content Writing, Copy Editing

Publications

POAP Powered Pathways to Participation

I built a tool at Devcon 2024 that allows community owners on Farcaster to discover the holders of their POAPs on Farcaster and invite them to join their Farcaster channel. The blog article explains the development of the tool and provides an overview of how it works that is accessible for both technical and nontechnical audiences.

0xNerdery Article (2024)

Skills: web3, Farcaster, POAP, 0xNerdery, GitHub, Nodejs, Vercel, Farcaster Frames

Securely Set up a Discord Server

Harden your Discord server security and keep your community safe with restricted permissions, moderation bots, and extra safety tools.

Boring Security Article (2023)

Skills: Discord, Security, Boring Security, Tutorial, Online Safety, Security Awareness, Threat Hunting, Vulnerability Training

Getting Started with GitHub as a Non-Developer at Collab.Land

Learn how you, a non-developer, can start contributing to the open-source Collab.Land docs repositories on GitHub using GitHub Desktop and VS Code.

Collab.Land Video (2023)

Skills: Tutorial video, Tutorial, CollabLand, GitHub, YouTube, Git, VScode, GitHub Desktop, Video Production

Technical Writing Samples

1. Project Overview

Sample 1: Project Overview

Project Name: POAP Channel Invite Tool

Project Context: I built a tool at Devcon 2024 that allows community owners on Farcaster to discover the holders of their POAPs on Farcaster and invite them to join their Farcaster channel. The blog article explains the development of the tool and provides an overview of how it works that is accessible for both technical and nontechnical audiences.

Project URL: POAP Invites Frame

Article URL: Original publication POAP-Powered Pathways to Participation

2. Developer Documentation

Sample 2: Developer Documentation

Project: Poap Invites Tool - API

Context: I built a tool at Devcon 2024 that allows community owners on Farcaster to discover the holders of their POAPs on Farcaster and invite them to join their Farcaster channel. I wrote the Readme document for the project repository that describes in technical detail how other developers can use it to give access to their own Farcaster communities from POAPs.

Achievements: Learned how to build in comments to the codebase that can be leveraged by others moving forward to build developer documentation and showcase logic flow with mermaid sequence diagrams.

GitHub Readme: README.md

3. How-To Guide

Sample 3: How-To Guide

Project: Create Token Gating Rules with Collab.Land

Context: The defining feature of Collab.Land is the ability to create gating rules that communities can use to define boundaries on their content and spaces based on web3 token holdings, both fungibles and nonfungible. We found the UX to be confusing and cognitively demanding for users. Users had to make several decisions regarding gating configuration without knowing factors to consider, where to obtain required configuration settings, and potential gating implications. This documentation uses mdx within the Docusaurus framework.

Achievements: I created a number of documents walking users through the creation of token gating rules for individual token standards as well as guidance for which type of token gate was appropriate based on their requirements.

Pull Request: pull/200

4. Decision Tree Flowchart

Sample 4: Decision Tree Flowchart

Project: POAP Distribution Methods

Context: As a community member and POAP creator, I was very confused by the overwhelming amount of options for delivering POAPs to users. But there was no documentation at the time, Fall 2022, giving cross-option considerations, all the docs were focused on method → use but as a user I found myself confused and lost because I had the use but was struggling to choose the proper method. I created this flowchart to focus on the user perspective.

Achievements: I learned to think about inverting the engineering mindset of method → use and made this to focus on the user perspective of uses → method.

Live version: poap-distribution-methods

Education

Bachelor’s of Science in Physics

University of California, San Diego (2012)